Shipping the wrong item frustrates customers—especially when they need it for a time-sensitive event. This guide shows you how to fix the mistake quickly, arrange expedited shipping, and make returns painless.
Billing errors—especially duplicate charges—cause immediate panic for customers. This guide shows you how to acknowledge the mistake, process refunds quickly, and restore confidence in your payment systems.
When customers receive defective or low-quality products, their disappointment is justified. This guide shows you how to acknowledge quality failures, offer solutions, and rebuild trust.
When a package arrives late—especially for time-sensitive occasions like birthdays—customers are understandably furious. This guide shows you how to acknowledge the mistake, address their anger, and offer appropriate compensation.
Handling refund requests professionally can turn a disappointed customer into a loyal advocate. This guide shows you how to analyze the complaint and craft an effective response using AI-powered tools.
When customers try multiple channels to reach you and get no response, frustration compounds the original issue. This guide shows you how to apologize for support failures, resolve the underlying problem immediately, and audit broken contact channels.
When customers order new products but receive obviously used or returned items, they feel scammed. This guide shows you how to apologize sincerely, offer immediate replacement plus compensation, and investigate your fulfillment process.
When customers can't apply promotional codes you sent them—especially time-sensitive ones—cart abandonment is imminent. This guide shows you how to troubleshoot quickly, manually apply discounts, and prevent losing sales to technical errors.
When customers request returns past your 30-day policy—especially for gifts—you must balance policy enforcement with customer retention. This guide shows you how to evaluate exceptions, offer alternatives like store credit, and handle late returns professionally.
When customers find your products cheaper elsewhere and request price matching, your response determines whether they stay or leave. This guide shows you how to verify pricing, process adjustments quickly, and honor your price guarantee.
