Fixing wrong items, missing products, and fulfillment mistakes
View All TagsShipping the wrong item frustrates customers—especially when they need it for a time-sensitive event. This guide shows you how to fix the mistake quickly, arrange expedited shipping, and make returns painless.
When customers order new products but receive obviously used or returned items, they feel scammed. This guide shows you how to apologize sincerely, offer immediate replacement plus compensation, and investigate your fulfillment process.
When customers order items your website claims are "in stock" only to receive backorder notices days later, trust is broken. This guide shows you how to apologize for inventory errors, offer clear options, and prevent future stock discrepancies.
When customers receive incomplete orders—especially when the missing item is the most expensive or important—trust is immediately damaged. This guide shows you how to verify the issue, offer immediate resolution, and investigate warehouse processes.
