Resolving pricing complaints and unauthorized charges
View All TagsBilling errors—especially duplicate charges—cause immediate panic for customers. This guide shows you how to acknowledge the mistake, process refunds quickly, and restore confidence in your payment systems.
When customers can't apply promotional codes you sent them—especially time-sensitive ones—cart abandonment is imminent. This guide shows you how to troubleshoot quickly, manually apply discounts, and prevent losing sales to technical errors.
When customers find your products cheaper elsewhere and request price matching, your response determines whether they stay or leave. This guide shows you how to verify pricing, process adjustments quickly, and honor your price guarantee.
When customers discover unexpected charges and claim fraud, they're panicked and often threatening legal action. This guide shows you how to investigate urgently, reverse charges appropriately, and address security concerns professionally.
When customers can't find the cancel button and are panicking about upcoming charges, speed is critical. This guide shows you how to process cancellations immediately, prevent billing, and address UX frustrations professionally.
