Handling delivery delays, wrong addresses, and lost packages
View All TagsShipping the wrong item frustrates customers—especially when they need it for a time-sensitive event. This guide shows you how to fix the mistake quickly, arrange expedited shipping, and make returns painless.
When a package arrives late—especially for time-sensitive occasions like birthdays—customers are understandably furious. This guide shows you how to acknowledge the mistake, address their anger, and offer appropriate compensation.
When packages are delivered to the wrong location—especially due to address errors—customers panic about lost items and wasted money. This guide shows you how to investigate quickly, determine responsibility, and resolve with replacements or refunds.
When customers receive incomplete orders—especially when the missing item is the most expensive or important—trust is immediately damaged. This guide shows you how to verify the issue, offer immediate resolution, and investigate warehouse processes.
When fragile items arrive shattered—especially gifts for upcoming events—customers need immediate solutions. This guide shows you how to process refunds quickly, acknowledge packaging failures, and handle time-sensitive situations with empathy.
